Urgent — within 4 hours
Critical issues that stop your business get an engineer responding within 4 hours.
On-site Support
When you need us on-site, we’re there
Fast response times across the region with experienced field engineers — backed by clear service levels you can plan around.
Some problems need a person in the room. Our engineers come to you — for everything from urgent break-fix to scheduled maintenance — with response commitments we actually publish.
What’s included
Priority — within 24 hours
High-impact problems are handled within 24 hours and kept moving until resolved.
Standard — within 48 hours
General support requests are attended within 48 hours.
Scheduled visits
Regular on-site visits at your convenience, for maintenance, check-ins and project work.
What’s included
- On-site troubleshooting & repairs
- New user & equipment setup
- Site maintenance visits
- Emergency call-outs
- Moves, upgrades & project days
Need an engineer on site?
Call us for urgent support, or send a message and we’ll confirm the fastest available visit.